Kimcard
Book a scoping call

Pricing

Three ways to buy the work.

Fixed scope when the work can be pinned down, hourly when it honestly cannot, and a monthly retainer once the software is live and somebody has to answer for it. Every build price comes out of a scoping engagement, because quoting one without it is guessing with your money.

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Prices shown in US dollars.

Each market has its own price. Nothing on this page is converted.

01 / First step

Start with scoping

Before a fixed price exists, someone has to understand the problem properly. A scoping engagement is one to two weeks of paid discovery producing a written technical specification, a milestone plan, and a fixed price for the build. You own the specification whether or not you build with us.

  • A written technical specification, yours to keep
  • A milestone plan with dates
  • A fixed price for the build

from$2,500per project

If you proceed with the build within 60 days, the scoping fee comes off the build price in full.

Book a scoping call

02 / Engagement models

How the work is bought

03 / Support retainers

SLA tiers, compared

Every tier states the same three priorities, so the cards read across. Priorities are set by impact on your business, not by how loudly the ticket is written.

  • Essential

    Business-hours cover for software that can wait until morning.

    from$500per month

    Or pay annually: ten months invoiced for twelve months of cover. $5,000 per year, in advance

    Cover
    Monday to Friday, 09:00 to 17:00 EAT
    Response times
    • P14 business hoursSystem down, no workaround
    • P21 business dayMajor function broken, workaround exists
    • P33 business daysMinor issue, question, or small change
    Included time
    4 hours of engineering a month
    Monitoring
    Uptime checks every 5 minutes, alerting us
    • Dependency and security patching each month
    • Email and phone for logging issues
    • A monthly report: uptime, incidents, patches, hours used

  • Most take this one

    Standard

    Extended-hours cover, a named engineer, and enough included time to absorb small changes.

    from$1,000per month

    Or pay annually: ten months invoiced for twelve months of cover. $10,000 per year, in advance

    Cover
    Monday to Friday, 08:00 to 20:00 EAT
    Response times
    • P12 hoursSystem down, no workaround
    • P24 business hoursMajor function broken, workaround exists
    • P32 business daysMinor issue, question, or small change
    Included time
    10 hours of engineering a month
    Monitoring
    Uptime, error tracking, and performance checks, alerting us
    • Dependency and security patching every two weeks
    • A named engineer who knows your system
    • A quarterly architecture review
    • A monthly report and a call to go through it

  • Critical

    For systems where an hour of downtime costs real money. P1 is answered on any day.

    from$2,000per month

    Or pay annually: ten months invoiced for twelve months of cover. $20,000 per year, in advance

    Cover
    P1 on any day, weekends included. Everything else Sunday to Friday, 08:00 to 20:00 EAT, with Saturday best effort rather than guaranteed
    Response times
    • P11 hour, any daySystem down, no workaround
    • P24 hoursMajor function broken, workaround exists
    • P31 business dayMinor issue, question, or small change
    Included time
    20 hours of engineering a month
    Monitoring
    Uptime, error tracking, performance budgets, and log alerting
    • Dependency and security patching each week
    • A named engineer and a written escalation path
    • Quarterly architecture review and capacity planning
    • A restore drill twice a year, run in front of you

One senior engineer answers these. The response targets are what one person can hold without a night shift, which is why the top tier answers a P1 on any day and stops short of round-the-clock cover. If you need someone awake at 03:00 every night, we will say so on the call and help you find it.

04 / Questions

Before you ask us

How does scoping work?

The first call is free and takes about 30 minutes. If the work looks like a fit, we quote a scoping engagement: a short piece of paid work that produces an architecture, a build sequence, an estimate, and a projection of what the thing will cost to run. That document is yours to keep and to build from, with us or with anyone else. Every fixed price we quote comes out of one, because pricing a build without one is guessing.

What moves the price up or down?

Scope first: how many user roles, how much of the work is integration with systems we do not control, and whether the data model has to fit something that already exists. Then how much of the running side you want us to take on, and what your compliance and audit requirements are. Speed costs money too. If a deadline needs weekend work we say so and price it before you agree to anything, rather than absorbing it and quietly cutting tests.

What are the payment terms?

Fixed-scope builds run on staged payments tied to working software, starting with a deposit before the first line of code. Time and materials is invoiced monthly in arrears with the hour log attached. Retainers are invoiced monthly in advance, or annually in advance at ten months for twelve months of cover. Invoices are due within 14 days.

What happens if we pay late?

Invoices are due on the stated terms. After 14 days overdue we charge interest at 2% per month on the outstanding balance, and SLA cover is suspended at 30 days overdue until the account is current. We send reminders before any of that happens.

What is your liability cap?

Our liability is capped at the fees paid under the agreement in the preceding twelve months. The full terms are in our master service agreement, which we send before contract.

Who owns the code?

You do. Intellectual property in the delivered work transfers to you on final payment. We keep the right to reuse general techniques and any open-source components, which is standard, and we will say plainly if any third-party licence affects you.

Are your invoices tax-deductible for a Kenyan business?

Yes. We issue eTIMS-compliant tax invoices carrying the control number KRA requires, so the expense is claimable. We need your KRA PIN on file to include it on the invoice.

Are you a registered company?

Kimcard Technologies is a registered business name in Kenya, owned by David Kimani, and that is the name on the contract and on every invoice. Registration as a company is in progress and not finished, so today you are contracting with the owner trading under that name. We will tell you the day that changes, because it changes who you are contracting with.

Which currencies do you invoice in?

USD, EUR or KES. The three figures on this page are set separately for their markets rather than converted at the rate of the day, so the price you read is the price in the contract. Clients outside Kenya are usually simpler to invoice in USD or EUR. Other currencies are possible by agreement, at a rate fixed in the contract rather than at payment time.

Why does Critical run Sunday to Friday?

Sunday is a working day across most of the Gulf, so a client there is covered from the first day of their week. For clients in Europe and North America it adds a weekend day of cover beyond their own working week. Saturday is best effort: we answer when we can, but no response target runs on a Saturday and no Saturday response counts as late. A P1 is the exception. It is answered within its hour on any day, Saturday included.

Prices are exclusive of taxes where applicable. The USD, EUR and KES figures are set separately rather than converted at the rate of the day, so none of them moves when another does. KES prices carry a deliberate local-market discount and are not a conversion of the USD schedule.

Next step

Get a number that means something.

Bring the problem and a rough budget. The first call is free, and you will leave it knowing which engagement model fits and roughly what the work costs, or that we are the wrong studio for it.

Book a scoping callhello@kimcardtechnologies.com

The first call is free and takes 30 minutes. We reply within one business day.